Refund Policy for TheGames24.com
Last updated: 25/10/2023
At TheGames24.com, we aim to provide a satisfying experience for our users. If you are not completely satisfied with a product or service purchased from us, please review our refund policy below.
Refund Eligibility
Our refund policy is contingent on the nature of the product or service. Refund eligibility is categorized as follows:
1. Digital Products (e.g., Game Downloads, E-books):
- Refunds may be issued within 3 days of purchase, provided the product has not been downloaded or accessed.
- Once the product is downloaded or accessed, refunds will not be available unless the product is proven to be defective or not as described.
2. Physical Products (e.g., Merchandise):
- If you receive a damaged or defective physical product, please contact us within 3 days of receipt to request a refund or replacement.
- Refunds for physical products are not available for reasons other than damage or defect.
3. Services (e.g., Subscriptions, Premium Accounts):
- Refunds for services are typically not provided, but exceptions may be considered on a case-by-case basis. Please contact us at contact@thegames24.com to discuss your situation.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at contact@thegames24.com and provide details of your request.
- Include proof of purchase, such as an order number or receipt.
Refund Process
We will review your refund request and, if applicable, process your refund within 3 days. Refunds will be issued using the same payment method used for the original purchase. Please allow a reasonable time for the refund to reflect in your account.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@thegames24.com.
Policy Revisions
This refund policy may be updated periodically. The date of the most recent revision will be indicated at the top of the policy.